Your development
We place a huge emphasis on supporting, developing and rewarding you throughout your career with us, making sure you have everything you need to help us continue our life-changing work.
Your induction
To welcome you to the charity each and every new starter has a one-day induction. Delivered by our dedicated training team you’ll learn about how we work, what we value, and how your role fits into the charity. You’ll also get a charity update from one of the executive team to help you understand our vision for the future.
If you’re working in one of our specialist roles you’ll then go to meet your team and start learning about your new job. If you’re going to be working in a front line role you’ll join one of our training academies.
Onboarding & Training
For client facing roles, our brilliant induction training, we call it Academy training, delivers a mix of in-person and virtual training so we can help our colleagues build the skills and knowledge they need to make a lasting difference to our clients’ lives. Our Trainers and Coaches are passionate about helping you become the best you can be.
For non-client facing roles your line manager will arrange a comprehensive induction plan to welcome you to the charity.
We’ll give you all the skills you need to make sure that you’re getting the best start in your role.
Leadership development
One of our key objectives is to empower our people and further develop their skills. As an organisation we are committed to enhancing our leadership capability and are proud that our internal Leadership Programme has achieved Institute Approved recognition by the Institute of Leadership. The Institute is a professional body dedicated to improving leadership and management practices worldwide and we are delighted to be the first Debt Advice organisation to achieve this recognition.
The accreditation confirms that our leadership programme has been independently verified as world-class, meeting the Institute’s high quality standards for approval. If joining us in a leadership role you will be invited to attend the leadership programme.
Developing you
Throughout your career here you’ll have access to a wide range of development opportunities so that you can continue to learn, develop and progress, including:
- Personal Development Plans
- In-role development
- Financial support for external training courses
- Internal apprenticeships
- Debt Advisors can apply for role specific certification in Money and Debt Advice through the Chartered Institute of Credit Management (CICM)
- Manager Induction modules
- A comprehensive leadership development programme
You’ll have every opportunity to grow and fulfil your full potential with us, apply now:
