Customer Service Advisor

Do you solve complex problems with clarity and compassion?

Can you guide clients through financial recovery with empathy and expertise?

Are you confident negotiating with creditors while keeping clients at the heart of what you do?

About the Role

We’re looking for Customer Service Advisors who can be a steady, compassionate presence for clients facing financial difficulty. This role is about more than just numbers; it’s about guiding people through one of the most emotional journeys they’ll ever face. You’ll speak to clients across the UK via phone and online, helping them understand their options, build realistic budgets, and take meaningful steps toward becoming debt free.

What You’ll Be Doing

You’ll support clients through their financial and emotional challenges. That means listening with empathy, analysing their financial situation, and offering clear, practical advice. You’ll help build realistic budgets, recommend tailored solutions, and ensure every client feels heard and supported. You’ll also stay informed on the latest policies and guidance, work closely with your team, and help clients access additional support when needed.

What You’ll Bring

You’re a confident communicator who can simplify complex information and build trust quickly. You’re emotionally resilient, proficient with digital tools and technology, and comfortable working in a fast-paced environment. Most importantly, you genuinely care - you're someone who wants to help people find hope and stability when they need it most.

Equality, Diversity & Inclusion

Equality, diversity, and inclusion are incredibly important to us; we have a culture of belonging. We’re always looking to increase the diversity of our workforce to ensure we can provide the best service possible for everyone. It’s not just about the professional experience you bring – we’re interested in who you are and your potential. If there’s an adjustment to our recruitment process that would help you to be your best, speak to our team and they’ll be happy to help.