Client Asset Management Associate
Here at StepChange Debt Charity we provide a range of practical and effective services to help our clients get their finances back in shape and their lives back on track. This is what makes us the UK’s leading provider of life-changing debt solutions.
Working here is rewarding because you’re not just doing a job, you’re making a genuine positive difference to people when they need it most.
Our team of experts help over 500,000 people a year to overcome their debt problems, but we want to be able to help more people.
Right now we’re looking for a Client Asset Management Associate to join our busy team for a 12 month fixed term contract.
Working as part of our busy Trust 2 team you’ll assist with processing daily workloads and undertaking a range of tasks designed to support the department.
Working within strict predefined regulatory FCA deadlines you will be responsible for:
- Processing client deposits
- Investigating unidentified deposits.
- Investigating and resolving payment queries
- Processing refunds where necessary
- Processing and applying returned creditor payments
- Investigating historic unidentified transactions
- Assist the Team Leader to ensure service level agreements are maintained
Interested? Your application must demonstrate you are organised, able to work in accordance with strict deadlines and have the ability to plan for the future. You should also be highly numerate with strong accurate data entry skills, showing good attention to detail.
Client Asset Management is a fast paced environment with lots of changes to processes. You must be able to handle change whilst maintaining a positive attitude to work. Excellent communication skills are essential; along with the ability to prioritise your own workload and problem solve using your own initiative.
Knowledge of the systems used in StepChange Debt Charity is desirable as is a good working knowledge of the Microsoft Office package.
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We'd also welcome a speculative application if you think you'd fit in with our team.Send an application here »