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Debt Advisor (Cardiff)

Salary
20,155 p.a.
Location
Cardiff city centre
Shift Pattern
35 hours per week over four days, Monday to Friday between 10am - 8pm
Contract Type
Permanent
Hours of Work per Week
35
Closing Date
22/02/2019
Ref No
1117

Debt Advisor

We are looking to recruit Debt Advisors for a rewarding and dynamic role at our Cardiff City Centre Office. With this role you would become a part of the UK’S largest provider of genuinely free independent debt advice and managed solutions.

Our Vision

Every year we help 620,000 people resolve problems, repay debts and rebuild lives. We employ over 1,500 colleagues and across our 25 year history we’ve helped millions of people on their journey to becoming debt free.

This is an exciting time to join our Debt Advice team as following the last five years of sustained growth, we’re working on an ambitious three year transformation journey which will see us changing the way we work, helping us to help even more people become debt free.

How you’ll help

You’ll support and advise clients on the most suitable solutions to their circumstances (doing so by phone or online), giving empathy and creating a rapport while retaining an objective and realistic approach. You’ll need to demonstrate excellent communication skills, along with the ability to quickly analyse and react to complex problems, recommending the most suitable solutions.

Our Cardiff Centre specialises in providing advice and support to our charity’s most vulnerable clients. Vulnerability is diverse and we advise clients with mental and physical health conditions including terminal illnesses.

Our training academy

The start date for this role will be 11th March 2019. To give you the best possible start you’ll spend your first five weeks in a training academy, giving you the skills and knowledge you’ll need to be able to help our clients.

The five weeks you spend in a training academy are crucial therefore you will need to be available to attend the whole duration.

What we’re looking for

At StepChange we are striving towards creating a society free from problem debt.

If you’d like to help us realise our vision, you should demonstrate:

  • Strong communication skills
  • The ability to show empathy and build rapport
  • Customer service experience
  • Resilience with the ability to deal with difficult situations
  • A positive attitude and experience of being a good team player
  • Problem solving and influencing skills
  • Good attention to detail
  • Microsoft Word and Excel skills
  • Experience of working towards targets or deadlines in a fast-paced environment

We value our colleagues

We don’t just care for our clients and those people who contact us for help. We also value our colleagues, and the role comes complete with a generous benefit package which includes:

  • 24 days annual leave (this increases by one day per year up to a maximum of 29), plus bank holidays
  • The ability to buy and sell annual leave
  • Travel season ticket loans
  • Cycle-to-work scheme
  • Group personal pension scheme
  • Westfield Health cash plan
  • Employee assistance programme
  • Financial planning
  • Long service awards

In return for your hard work and commitment your starting salary will be £20155 per year.

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