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Debt Advisor (Newcastle Debt Advice)

20,155 p.a.
Newcastle city centre
Shift Pattern
Contract Type
Fixed Term
18 months
Hours of Work per Week
Closing Date
Ref No

Here at StepChange Debt Charity we help people get their finances back in shape and their lives back on track. This is what makes us the UK’s leading debt charity.

Working here is rewarding because you’re not just doing a job, you’re making a genuine positive difference to people when they need it most.

Showing empathy

Our team of experts help over 500,000 people a year to overcome their debt problems, but we want to be able to help more people. That’s why we’re looking for Debt Advisors to join our team in our busy telephone contact centre in Newcastle on an 18 month fixed term contract.

Our Debt Advisors need excellent communication skills, along with the ability to quickly analyse complex problems and recommend solutions.  Supporting and advising clients, over the telephone, on the best solution for their circumstances, you’ll need to show empathy and create rapport whilst retaining an objective and realistic approach. 

Giving you the skills

The start date for this role will be 03 April 2018. To give you the best possible start you’ll spend your first eight weeks in a training academy, giving you the skills and knowledge you’ll need to be able to help our clients.

It’s essential that you’re available to attend these first eight weeks in full.

Valuing our colleagues

We don’t just care for our clients and those people who contact us for help. We also value our colleagues, and the role comes complete with an excellent benefit package which includes:

  • 24 days holiday
  • the ability to buy and sell annual leave
  • childcare voucher scheme
  • season ticket loans
  • cycle to work scheme
  • group personal pension plan
  • Westfield Health cash plan
  • employee assistance programme
  • financial planning

In return for your hard work and commitment your starting salary will be £20,155 per year. 

Our vision

Our vision is to create a society free from problem debt; can you help us make this happen?

If you feel this is the role for you your application should demonstrate:

  • strong communication skills
  • ability to show empathy and build rapport
  • customer service experience    
  • a positive attitude and good team player
  • problem solving and influencing skills
  • attention to detail
  • MS Word and Excel skills
  • experience of working towards targets or deadlines in a fast paced environment

Knowledge of money advice would be preferable but is not essential as we’ll give you full training.

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