Your development. Investing in you.
As a charity, our aim is to make sure that every client we work with receives an outstanding service.
Of course, delivering that service is in the hands of our employees, which is why we place such a great emphasis on your training and development. In short, we want to make sure that everyone has all the knowledge, skills and confidence they need to make a real difference to people’s lives.
Our induction is your welcome into the charity – and has been designed to give you the best possible start to your career. You’ll find out all about us, how we work and where your role fits in. You’ll also get the chance to meet and chat with colleagues.
As a new employee, you’ll attend our ‘True cost of debt’ course. It’s a great insight into the work we do. You’ll also gain an understanding of why what we do is so important to our clients, as well as getting to grips with the UK debt situation and the impact of problem debt on our clients’ emotional wellbeing.
If you join us in a client facing role, your first few weeks will be spent in one of our dedicated training academies. Here you’ll learn everything about your job from debt advice to our internal computer systems and processes.
Your training doesn’t end when you start working in your role. You’ll be able to access ongoing development opportunities at every stage of your career, so you can constantly build on your individual skills and knowledge.
Together, you and your line manager will talk about your aspirations and career goals – and what kind of training support would suit you best. We have a wide range of different courses in our comprehensive training directory and together with coaching and mentoring this will help you to develop at your own pace as you work towards achieving your full potential.
We also have an assisted study scheme which could support you to gain professional qualifications through a college or university relevant to your job role.
Frequently asked questions about training academies
What can I expect from my training programme?
The length of your training depends of your role. If it involves taking calls from clients, we’ll make sure you’re as comfortable and confident as possible before you start. Your development will then continue throughout your time with us.
During your first week of training you’ll have the opportunity to meet your team leader and the manager of your department. You’ll also listen in to live calls so you can learn about the different types of enquiries that you’ll be dealing with.
We understand that people learn at different speeds and in different ways, so there’ll be lots of opportunities to practice taking calls and take part in group and individual exercises.
What kind of support can I expect?
Every training programme has a dedicated trainer and call coaches. All of our training is interactive too, and designed to support everyone’s individual learning style.
You’ll also have regular one to one development meetings with your manager. This is an opportunity to review your progress and discuss any areas where you need further support.
What hours will I be working during training?
All of our training is full time from Monday to Friday, though the exact hours will vary depending on the department you’re joining. For daytime shifts, the training hours are generally 9.30am to 4.30pm. For evening shifts, the hours are usually 12.00 midday to 7.00pm. As these times can vary, your exact hours will be confirmed to you before your start date.
I’m nervous as I've never given debt advice before, will this affect my ability to do the job?
There’s no need to worry. A large number of people who join us in debt advice roles have never done this type of work before – and they soon get to grips with it. Our extensive training programme starts with the basics and builds from there, so you feel comfortable and confident with what you’ve learned at every stage.
First and foremost, we’re looking for people with great communication skills and the ability to treat our clients in a caring, non-judgemental way. We’re sure that if you’re right for the job and work hard during your training, everything else will fall into place.
Qualifications in money and debt advice awarded by:
"They appreciate the work-life balance here more than in other places I’ve worked."