Your colleagues
What's it like to work here? What types of roles are available?
Operational Team Leader
Operational Team Leaders work within our Client Operations directorate
What's the purpose of this role?
Team Leaders are responsible for leading, managing and developing a highly engaged and motivated team of Advisors in the delivery of excellence in client service.
Team Leaders are accountable for their team’s performance and any key performance indicators, as well as the effective delivery and embedding of operational change in their team.
Providing leadership and direction, Team Leaders support the charity in promoting a culture of openness and transparency, building connections within their team and wider operational department.
What skills and abilities are needed for this role?
- Empathetic, patient and considerate
- Emotionally resilient
- Communication skills
- Problem solving
- Self-awareness and resilience
- Strong desire to help our clients and colleagues find the right solution
