Richard Lane
Chief Client Officer

Richard joined the charity in 2018 as Director of External Affairs, and took up the role of Chief Client Officer in 2024. He leads the charity's External Affairs department, which covers our policy, campaigning, communications and digital functions, as well as the development of all of StepChange's products and services to meet evolving client need. He is passionate about putting the voice of our clients at the heart of everything we do and ensuring good client outcomes for those access StepChange's services.

Between 2020 - 2024 Richard also led StepChange’s two operating subsidiaries – StepChange Financial Solutions and StepChange Voluntary Arrangements - that offer mortgage and equity release advice and products and insolvency solutions for those struggling with their finances.

Richard has worked across the charity sector in a number of roles, notably leading the communications and campaigns teams at the national disability charity, Scope, and working on campaigns and public affairs at the LGBT charity Stonewall.

Richard lives in London and is a keen cyclist, ParkRunner and, in his spare time, is a Trustee of the Sheila McKechnie Foundation.