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About us

Help drive the nation’s financial recovery

At StepChange Debt Charity we have over 25 years’ experience providing free, impartial debt advice. Our team of debt experts help over 635,000 people a year to deal with their debt problems.

We employ nearly 2,000 people across the UK, and every one of us is doing much more than simply helping our clients look after their finances. We’re helping the nation too, and we’ll play a huge role in the UK’s financial recovery after the coronavirus pandemic. By joining us you’ll be able to do your bit as well.

Our vision

We want to create a society free from problem debt. Our latest research shows that over 3.3 million people in the UK are in severe problem debt, and the demand for debt advice will rise further in the coming months.

The most common causes of debt are unavoidable life events, such as bereavement, separation, illness or redundancy, now more than ever.

Our clients

Our colleagues help thousands of people every week from across the UK to deal with their debt problems and get their lives back on track. And our clients really appreciate the work we do to support them. As a result of their reviews and ratings of our service, we won a Feefo platinum award this year for constantly delivering excellence.

Debt advice

Whether by telephone or online, we work with every client to complete an income and expenditure statement. Using this information, we’ll then identify the most appropriate debt solution for each individual.

Each client receives a personalised action plan, offering them access to a broad range of solutions to help them manage their situation and address their debt problem. If we’re unable to offer them a debt solution we’ll advise them until their situation improves.

Equity release

For clients who are at, or near retirement, StepChange Financial Solutions provides free equity release advice. We’re the UK’s only charity-operated equity release and mortgage service and can help clients with interest only lifetime mortgages, lifetime mortgages and home reversion plans.

A UK-wide charity

Our advice services are available by phone or online through our UK wide network of offices in Leeds, Newcastle, Glasgow, Birmingham, Halifax, Cardiff and Chester.

We also have a specialist advice team in Cardiff who work with our most vulnerable clients, as well as teams in Glasgow and Newcastle for our clients based in Scotland.

Campaigning for change

Our external affairs team in London and Glasgow influence change using our clients’ experiences to make the evidence-based case for changing regulation, law and practice, to prevent and reduce the harm that problem debt causes.

Join us

We’re growing and expanding our services so that we can help even more people to overcome their money worries in these incredibly challenging times. To do that, we need colleagues for our contact centres and support roles who are passionate and dedicated.

If that sounds like you, and you want to help transform the lives of people struggling with debt and support the nation’s financial recovery as we make it through the coronavirus pandemic, we’d love to hear from you.

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