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About us

Join the UK’s largest debt advice charity

At StepChange Debt Charity we have 25 years’ experience providing free, impartial debt advice. Our team of debt experts help 620,000 people a year to deal with their debt problems, and we employ over 1500 people across the UK.

Our vision

We want to create a society free from problem debt. Our latest research shows that around 3.3 million people in the UK are in severe problem debt, and the demand for debt advice is rising. The most common causes of debt are unavoidable life events, such as bereavement, separation, illness or redundancy.

Debt advice

Whether online or by telephone, we work with every client to complete an income and expenditure statement. Using this information, we’ll then identify the most appropriate debt solution for each individual. Each client then receives a personalised action plan, offering them access to a broad range of debt solutions to help them manage their situation and address their debt problem. If we’re unable to offer them a debt solution we’ll advise them until their situation improves.

Equity release

For clients who are at, or near retirement, StepChange Financial Solutions provides free equity release advice. We’re the UK’s only charity-operated equity release and mortgage service and can help clients with interest only lifetime mortgages, lifetime mortgages and home reversion plans.

A UK-wide charity

Our advice services are available by phone through our UK wide network of offices in Leeds, Newcastle, Glasgow, Birmingham, Halifax, Cardiff and Chester. We also have a specialist advice team in Cardiff who work with our most vulnerable clients, a team in Leeds to service clients living in Ireland, as well as teams in Glasgow and Newcastle for our Scottish clients.

Campaigning for change

Our external affairs team in London and Glasgow influence change using our clients’ experiences to make the evidence-based case for changing regulation, law and practice, to prevent and reduce the harm that problem debt causes.

Join us

As a charity we’re growing and expanding our services so that we can help even more people to overcome their personal debt problems. To do that, we need employees for frontline and specialist roles who are passionate and dedicated. If that sounds like you, and you want to help transform the lives of people struggling with debt, we’d love to hear from you.

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