We aim to make our recruitment pages as accessible as possible. However if you use a screen reader and need help with your application you may find it easier to phone us instead. Our phone number is 0 1 1 3 2 3 5 5 4 0 7 1.

Our interview process

Because of the broad variety of roles we offer, we have two slightly different recruitment processes depending on what type of role you’re applying for.

Before your interview we recommend getting to know these processes so you know what to expect.

Front line colleagues

Our front line positions are roles which deal directly with our clients or help to administer our client services. All our applications are received online through our careers site.

Firstly, you'll have a telephone interview which lasts around 20 minutes. If you're successful, you'll be put forward for an interview together with a short 30-minute numeracy test.

Our telephone interview usually lasts around 20 minutes. This is an opportunity for us to get to know you and ask questions which will support your application.

It's also a great opportunity for you to ask us any questions you may have about the role you've applied for.

An assessment centre usually lasts around 2.5 hours and involves taking part in a variety of activities that assess your suitability for the role.

We’ll observe a small group of candidates (usually no more than eight), during a group exercise. You’ll be given a topic to discuss, the subject for this may be practical or hypothetical.

It’s important to remain positive and enthusiastic throughout as we’ll be looking for persuasiveness, active listening and participation.

We’ll be looking at how people interact, negotiate, communicate and contribute to the group.

An interview usually lasts 45 minutes to an hour, and gives you the opportunity to tell us why you think you’re right for the role. It also gives us the opportunity to assess your skills and experience and decide if you’re the right person for us.

A typical interview will include:

  • A series of questions around your work history and CV
  • Competency based questions which focus on how you’ve applied your knowledge and experience in previous roles

Please refer to the STAR technique in our interview tips to help you.


Specialist roles

Our specialist roles are those that are not directly client facing. These colleagues play an important part in supporting the charity's work.

Our interview process for specialist roles lasts around one hour and may consist of two parts, depending on the role you’ve applied for.

Part one may include:

  • A presentation: you may be asked to take part in a presentation, in which case you'll receive a brief ahead of your interview. This may be to research a topic and present your thoughts.
  • Technical test: a technical exercise typically features questions that are specific to the role you've applied for. These are generally used to assess your technical knowledge (such as roles in IT, Risk & Compliance).
  • Psychometric test: enables us to identify the best candidates and help individuals develop their performance at work through measures of reasoning, personality, emotional style, motivation, culture-fit and potential.

You’ll have a face-to-face interview based around the skills we’re looking for in the role that you’ve applied for.

The interview usually lasts one hour and it’s an opportunity to let us get to know you better, and for you to tell us why you think you’re right for the role. It also lets us see if you have the right skills for the job.

A typical interview will include:

  • A series of questions around your work history and CV
  • Competency based questions which focus on how you’ve applied your knowledge and experience in previous job roles

Please refer to the STAR technique in our interview tips to help you.

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Interview hints and tips

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Read our tips to help you prepare.

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Our interview process

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