We aim to make our recruitment pages as accessible as possible. However if you use a screen reader and need help with your application you may find it easier to phone us instead. Our phone number is 0 1 1 3 2 3 5 5 4 0 7 1.

Our interview process

Because of the broad variety of roles we offer, we have two slightly different recruitment processes depending on what type of role youíre applying for.

Before your interview we recommend getting to know these processes so you know what to expect.

Front line colleagues

Our front line positions are roles which deal directly with our clients or help to administer our client services. All our applications are received online through our careers site.

Our telephone interview usually lasts around 30 minutes. This is an opportunity for us to get to know you and ask questions which will support your application.

It's also a great opportunity for you to ask us any questions you may have about the role you've applied for.

For some roles, you may be invited to complete an online test covering situational awareness and numeracy.

This test helps you understand the role youíre applying for in more detail, to see whether itís a role thatíll suit you. It also helps us to decide if the role is right for you. Alternatively you may be asked to complete a numeracy test as part of your competency based interview.

An interview usually lasts 45 minutes to an hour, and gives you the opportunity to tell us why you think youíre right for the role. It also gives us the opportunity to assess your skills and experience and decide if youíre the right person for us.

A typical interview will include:

  • A series of questions around your work history and CV
  • Competency based questions which focus on how youíve applied your knowledge and experience in previous roles

Please refer to the STAR technique in our interview tips to help you.


Specialist roles

Our specialist roles are those that are not directly client facing. These colleagues play an important part in supporting the charity's work.

Our interview process for specialist roles lasts around one hour and may consist of two parts, depending on the role youíve applied for.

Part one may include:

  • A presentation: you may be asked to take part in a presentation, in which case you'll receive a brief ahead of your interview. This may be to research a topic and present your thoughts.
  • Technical test: a technical exercise typically features questions that are specific to the role you've applied for. These are generally used to assess your technical knowledge (such as roles in IT, Risk & Compliance).
  • Psychometric test: enables us to identify the best candidates and help individuals develop their performance at work through measures of reasoning, personality, emotional style, motivation, culture-fit and potential.

Youíll have a face-to-face interview based around the skills weíre looking for in the role that youíve applied for.

The interview usually lasts one hour and itís an opportunity to let us get to know you better, and for you to tell us why you think youíre right for the role. It also lets us see if you have the right skills for the job.

A typical interview will include:

  • A series of questions around your work history and CV
  • Competency based questions which focus on how youíve applied your knowledge and experience in previous job roles

Please refer to the STAR technique in our interview tips to help you.

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Interview hints and tips

We know that interviews can sometimes be stressful.

Read our tips to help you prepare.

Get interview tips Ľ

Find your interview location

View a full list of our locations and get directions to your interview site

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Our interview process

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