Working at the UK’s largest debt advice charity

We’ve grown dramatically over the last 30+ years as the demand for debt advice has soared, and this demand is set to grow even more as millions feel the impact of the current cost of living crisis.

Equality, Diversity & Inclusion

We're passionate about inclusion here at the charity.

Equality, diversity and inclusion are important to us because it’s about creating an environment where every individual, regardless of characteristics, can be authentic and achieve their full potential. 

Full details on our Equality, Diversity and Inclusion strategy can be viewed at:

https://www.stepchange.org/about-us/equality-diversity-inclusion.aspx

We’ve shifted our contact centres to a fully remote hybrid operation to enable our colleagues to offer support, advice and guidance to clients from home. This blend of office and home-working allows our colleagues to maximise the home / work life balance, improves mental health and wellbeing whilst receiving any support they need from their line managers.

Roles at StepChange Debt Charity

Our charity consists of a wide range of teams working together to deliver our strategic objectives and support people in debt.

Our contact centre roles make up a large proportion of our colleagues. People in these roles deal directly with our clients daily to help administer client services:

• Advocacy
• Client Support
• Client Asset Management
• Correspondence
• Debt Advice
• Digital Support
• Financial Solutions
• Plan Activations
• Voluntary Arrangements

Our support roles play a vital part in the smooth running of the charity, working behind the scenes from supporting our client teams to managing our systems:

• IT
• Recruitment
• HR
• Internal Communications
• Operations Support
• Business Development
• Marketing
• Compliance & Risk
• Policy and Media
• Business Information
• Finance
• Facilities
• Training
• Charity Development
• Executive

If you want to help us transform the lives of those struggling with debt, and support the nation’s financial wellbeing, take a look at our latest roles.

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