Working at the UK’s largest debt advice charity

We’ve grown dramatically over the last 27 years as the demand for debt advice has soared, and this demand is set to grow even more as millions will feel the impact of the coronavirus pandemic.

But right now, we’re doing much more than simply helping our clients look after their finances. We’re doing our bit to support the nation as well.

Over the last few months we’ve moved incredibly quickly to make sure we’re able to provide the essential help that people need, and we’ve made huge changes to the way we do things.

For example, we’ve shifted our contact centre to a fully remote operation, which involved getting more than 800 laptops set up to enable our people to offer support, advice and guidance to clients from home.

And we’ve brought our brilliant induction training online where it now delivers 100% virtual training, so we can continue to help our people build the skills and knowledge they need to make a lasting difference to our clients’ lives.

We’re especially proud of all our talented people who have gone above and beyond in making these changes work. And we need more people who are just as passionate and dedicated to join us and help us play our part in the nation’s financial recovery.

Roles at StepChange Debt Charity

Our charity consists of a wide range of teams working together to deliver our strategic objectives and support people in debt.

Our contact centre roles make up a large proportion of our colleagues. People in these roles deal directly with our clients daily to help administer client services:

• Advocacy
• Client Support
• Client Asset Management
• Correspondence
• Debt Advice
• Digital Support
• Financial Solutions
• Plan Activations
• Voluntary Arrangements

Our support roles play a vital part in the smooth running of the charity, working behind the scenes from supporting our client teams to managing our systems:

• IT
• HR
• Internal Communications
• Operations Support
• Business Development
• Marketing
• Compliance & Risk
• Policy and Media
• Business Information
• Finance
• Facilities
• Training
• Charity Development
• Executive

If you want to help us transform the lives of those struggling with debt, and support the nation’s financial recovery as we make it through the coronavirus pandemic, take a look at our latest roles.

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