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Communications Specialist

26,000 - 28,000
Start Date
Shift Pattern
Monday to Friday 9am to 5pm
Contract Type
Hours of Work per Week
Ref No

Great opportunity for a talented Communications Specialist to join the busy Marketing team here at StepChange Debt Charity in Leeds.  This is an important role assisting Marketing to deliver their strategic priorities - by taking conversations and turning them into recommendations and solutions for our clients - and increasing engagement.

Your superb written communication skills will enable you to produce clear, concise and engaging information for a mixture of audiences across a range of channels.

Where you’ll work:

With this role you can enjoy the benefits of hybrid working, combining working from home with some days in our modern Leeds City Centre office.

What you will be doing

  • Plan, produce and send consistently engaging, high-quality client communications
  • Work closely with the wider marketing and client experience teams and stakeholders to identify proactive and reactive client comms as part of charity projects and campaigns
  • Assist in the upkeep, organisation and delivery of the charity’s client communication policy via our library of communications
  • Maximise engagement with best practice emails (such as service comms, surveys and newsletters), SMSs and letters through appropriate platforms
  • Adopt a test and learn approach to producing content, utilising insights to inform the charity’s approach
  • Help to provide detailed and accurate analysis of communications output.  Making recommendations to inform future work
  • Coordinate the operational relationship with email and SMS vendors
  • Maintain knowledge of changes in debt legislation and debt advice policy to ensure all communication content is accurate and conforms to our advice policy

What you’ll bring

  • Experience in using client communications to achieve tactical aims
  • Experience in copywriting for different communication outputs/platforms
  • Email and SMS best practice and optimisation techniques
  • Email and SMS regulations (desirable)
  • Customer experience (CX), digital experience (DX) and/or customer engagement (CE) knowledge (desirable)
  • Project work experience (desirable)
  • Business experience in using client communications to achieve strategic aims (desirable)
  • Previous use of email and SMS marketing platforms, especially for testing and data/analytics (desirable)


Salary: £26,000-28,000

The rewards:

  • 24 days annual leave (this increases by one day per year up to a maximum of 29), plus bank holidays
  • The opportunity to buy and sell annual leave
  • Hybrid working– with IT equipment provided when you’re working from home
  • A personal career plan and ongoing training and development and support with role-related professional subscriptions and qualifications
  • Travel season ticket loans
  • Cycle-to-work scheme
  • Group pension scheme
  • Group Company Life Assurance
  • Westfield Health cash plan with employee discounts in high street shops
  • Vitality at Work health and wellbeing
  • Employee assistance programme
  • Access to financial planning and advice
  • 2 days paid volunteering leave per year
  • Family friendly pay: pre-adoption/fertility/surrogacy and post-adoption pay
  • Long service awards
  • Free hot drinks (tea, coffee, hot chocolate) in the office

Equality, diversity, and inclusion:

Equality, diversity, and inclusion are incredibly important to us; we have a culture of belonging. We’re always looking to increase the diversity of our workforce to ensure we can provide the best service possible for everyone. It’s not just about the professional experience you bring – we’re interested in who you are and your potential. If there’s an adjustment to our recruitment process that would help you to be your best, speak to our team and they’ll be happy to help.


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