StepChange Debt Charity Jobs

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Correspondence Advisor

Shift Pattern
Monday to Friday, hours between 8am and 6pm
Contract Type
Hours of Work per Week
Closing Date
Ref No

Here at StepChange Debt Charity we help people get their finances back in shape and their lives back on track. This is what makes us the UK’s leading debt charity.

Working here is rewarding because you’re not just doing a job, you’re making a genuine positive difference to people when they need it most. Our team of experts help over 650,000 people a year to overcome their debt problems, but we want to be able to help more people. That’s why we’re looking for Correspondence Advisors to join our Correspondence team in Leeds city centre.

Supporting our clients

Our client base is continually growing and your role will provide the link between the charity, our existing clients and their creditors by ensuring that all queries are resolved efficiently.

A high proportion of your time will be spent answering client enquiries.  These will be by email and letter so you should have strong written communication skills, with the ability to work to strict guidelines.  There will also be a requirement for you to contact clients and creditors via telephone so a confident phone manner and previous experience in a customer service role is essential.

Your role will include duties such as updating balances, reference numbers, completing debt transfers, answering general enquiries or referring our clients to other departments within the charity.

Giving you the skills

The start date for this role is 28th October 2019. To give you the best possible start you’ll spend your first four weeks in a training academy, giving you the skills and knowledge you’ll need to be able to help our clients.

It’s essential that you’re available to attend these first four weeks in full.

Valuing our colleagues

We don’t just care for our clients and those people who contact us for help. We also value our colleagues, and the role comes complete with an excellent benefit package which includes:

  • 24 days holiday increasing by one per year (up to a maximum of 29)
  • the ability to buy and sell annual leave
  • season ticket loans
  • cycle to work scheme
  • group personal pension plan
  • Westfield Health cash plan
  • employee assistance programme
  • financial planning
  • long service awards

In return for your hard work and commitment your starting salary will be £16,846 per year. 

You'll work Monday to Friday, hours between 8am and 6pm, 35 hours per week.

Our vision

Our vision is to create a society free from problem debt; can you help us make this happen?

If you feel this is the role for you your application should demonstrate:

  • great administration skills
  • a keen eye for detail
  • confidence in dealing with numbers
  • high levels of personal motivation and initiative
  • exceptional organisation and prioritisation skills
  • strong team skills 

Full technical training will be provided however you will need a good working knowledge of MS Outlook, Word and Excel.

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