Correspondence Advisor

Starting at £18,500 with the potential to realise in role development increases up to £21,100 after 12 months and up to £23,200 depending on performance and development criteria being met.

This job is known internally as a DMS Advisor in our Creditor team

Do you like helping people? If so, we have the perfect job for you in our Leeds office.

We have an exciting opportunity to join our Creditor team as a DMS Advisor

Our client base is continually growing and your role will provide the link between the charity, our existing clients and their creditors by ensuring that all queries are resolved efficiently.

A high proportion of your time will be spent answering client enquiries, these will be by email, letter and phone. Your role will also include updating balances, reference numbers, completing debt transfers, answering general enquiries or referring our clients to other departments within the charity.

What you’ll need:

• great administration skills
• strong communication skills
• a keen eye for detail
• confidence in dealing with numbers
• high levels of personal motivation and initiative
• exceptional organisation and prioritisation skills
• strong team skills 
• inbound and outbound call experience

What we offer you

• We give you 5 weeks full paid training in our academy before you start supporting clients (training is Monday to Friday 9am to 5pm)
• 24 days annual leave (this increases by one day per year up to a maximum of 29), plus bank holidays
• The opportunity to buy and sell annual leave
• Hybrid working (currently required to be in the office 2 days per month) – with IT equipment provided when you’re working from home
• A personal career plan and ongoing training and development and support with role-related professional subscriptions and qualifications
• Travel season ticket loans
• Cycle-to-work scheme
• Group pension scheme
• Group Company Life Assurance
• Westfield Health cash plan with employee discounts in high street shops
• Vitality at Work health and wellbeing
• Employee assistance programme
• Access to financial planning and advice
• 2 days paid volunteering leave per year
• Family friendly pay; pre-adoption/fertility/surrogacy pay, post-adoption pay, payments for bereavement and compassionate leave
• Long service awards
• Free hot drinks (tea, coffee, hot chocolate) in the office

Who we are

StepChange are the UK’s leading debt charity, contacted by hundreds of thousands of people a year online and by phone, across all nations and regions. We help people in debt to sleep at night knowing that they have a realistic plan to address their financial problems. We support people to take back control of their situation and we never judge.

Please Note: This vacancy will close when all positions have been filled.