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Customer Service Associate

Salary
17,500
Location
Leeds
Shift Pattern
Monday to Friday shifts between 9am & 6pm and every other Saturday 9am to 2pm.
Contract Type
Fixed Term
Duration
18 months
Hours of Work per Week
35
Closing Date
30/09/2020
Ref No
1530
Documents

Academy Start Dates: 5th October and 26th October 2020

This role is based in our Leeds office with flexible working and the opportunity to temporarily work from home.

You won’t just help our clients look after their finances. You’ll help the nation, too.

At StepChange, we are the UK’s largest provider of genuinely free independent debt advice and managed solutions. Every year, we help over 635,000 people resolve problem debt, repay debts and rebuild lives, and right now this number is growing fast.  

We’re recruiting for an exciting brand-new role, the only type of its kind in the country, on an 18-month fixed term contract, helping our clients who have been impacted by the Covid-19 pandemic.

As a Customer Service Associate working in our Early Intervention team, you’ll support clients who have been financially impacted by Covid-19. You’ll be providing support via telephone, email and webchat in order to ensure that all queries are resolved promptly and accurately. This is an excellent way to start your career with the charity during a period of growth.

It’s a rewarding and challenging role, and to give you the best possible start you’ll attend our training academy, where you’ll build the skills and knowledge you need to make a lasting difference to our clients’ lives. In return for your hard work and commitment, we offer a generous benefits package that includes 24 days annual leave, a personal pension plan, a healthcare cash plan, travel season ticket loans, and more.

What we’re looking for

At StepChange we are striving towards creating a society free from problem debt.

If you’d like to help us realise our vision and have a rewarding career with us, you should be able to demonstrate:

  • A working knowledge of MS Word
  • Telephone and/or face to face customer service experience
  • Knowledge of MS Outlook or similar would be advantageous
  • Good understanding of processes and being able to identify issues

Be valued, too

We don’t just care about our clients - we look after everyone who works with us. In return for your hard work and commitment, we offer a generous benefits package that includes:

•24 days annual leave (this increases by one day per year up to a maximum of 29), plus bank holidays

•The ability to buy and sell annual leave

•Travel season ticket loans

•Cycle-to-work scheme

•Group personal pension scheme

•Westfield Health cash plan

•Employee assistance programme

•Financial planning

•Long service awards

 

Our recruitment and selection process may involve interview/s by video, however if you are asked for a face to face interview, this will be in line with government guidelines around social distancing of 2 metres.  

You can find more on our Interview Process on our careers site page.

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