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Debt Advisor (Client Support)

Salary
Grade B -20,155
Location
Leeds
Shift Pattern
Monday to Friday 12 noon to 8pm and alternate Saturdays 9am to 5pm
Contract Type
Permanent
Hours of Work per Week
35
Closing Date
07/11/2020
Ref No
1544
Documents

Location: Leeds

Academy Start Date: 7th December 2020

You won’t just help our clients look after their finances. You’ll help the nation, too.

At StepChange, we are the UK’s largest provider of genuinely free independent debt advice and managed solutions. Every year, we help over 650,000 people resolve problem debt, repay debts and rebuild lives, and right now this number is growing fast. As a Debt Advisor, you’ll not only help those clients look after their finances, you’ll also be doing your bit to help the nation’s financial recovery as we make it through the  impact of the corona virus pandemic now - and in the years to come.

We’ve moved quickly to keep up with the demands that the corona virus pandemic has placed on us, from a shift to fully remote contact centre services to delivering 100% virtual training in our brilliant induction training. As part of the incredible team that’s making these changes work.

As a Debt Advisor in our Client Support team you’ll be taking inbound calls in a busy contact centre environment. You’ll be helping clients to manage their existing debt solution with annual reviews and change in circumstance reviews, giving general debt advice and providing support and advice when payments can’t be made, you will also be dealing with plan closures. This is a great opportunity to work in a fast paced financial environment where you will be making a real difference to the lives of people experiencing problem debt.

It’s a rewarding and challenging role, and to give you the best possible start you’ll spend your first 5 weeks at our virtual training academy starting in December, where you’ll build the skills and knowledge you need to make a lasting difference to our clients’ lives. And in return for your hard work and commitment, we offer a generous benefits package that includes 24 days annual leave, a personal pension plan, a healthcare cash plan, travel season ticket loans and more.

What we’re looking for

At StepChange we are striving towards creating a society free from problem debt.

If you’d like to help us realise our vision and have a rewarding career with us, you should be able to demonstrate:

  • Strong communication skills
  • The ability to show empathy and build rapport
  • Emotional resilience- being able to deal with difficult situations everyday
  • Customer service experience
  • A positive attitude and be a good team player
  • Problem solving and influencing skills
  • Good attention to detail
  • Microsoft Word and Excel skills and be competent using multiple systems at one time
  • Experience of working towards targets or deadlines in a fast-paced environment

You don’t need specific experience, however we are looking for empathy and emotional resilience, with strong communication skills and a passion for helping others.

So, if you’re ready to help our clients, and contribute to help the nation’s financial recovery, we’d love to hear from you.

Be valued, too

We don’t just care about our clients - we look after everyone who works with us. In return for your hard work and commitment, we offer a generous benefits package that includes:

•24 days annual leave (this increases by one day per year up to a maximum of 29), plus bank holidays

•The ability to buy and sell annual leave

•Travel season ticket loans

•Cycle-to-work scheme

•Group personal pension scheme

•Westfield Health cash plan

•Employee assistance programme

•Financial planning

•Long service awards

 

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