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Debt Advisor (Leeds Debt Advice)

Shift Pattern
Shifts to cover department opening hours of Monday - Friday between 8am and 8pm with an alternate Saturday between 9am and 4pm (one day off during the week)
Contract Type
Hours of Work per Week
Closing Date
Ref No

Debt Advisor

As part of our ongoing expansion we are looking to recruit Debt Advisors for a rewarding and dynamic role at our Leeds City Centre Office. With this role you would become a part of the UK’S largest provider of genuinely free independent debt advice and managed solutions.

We value our colleagues

We don’t just care for our clients and those people who contact us for help. We also value our colleagues, and the role comes complete with a generous benefit package which includes:

  • 24 days annual leave (this increases by one day per year up to a maximum of 29), plus bank holidays
  • The ability to buy and sell annual leave
  • Travel season ticket loans
  • Cycle-to-work scheme
  • Group personal pension scheme
  • Westfield Health cash plan
  • Employee assistance programme
  • Financial planning
  • Long service awards

In return for your hard work and commitment your starting salary will be £20,155 per year

Our Vision

Every year we help 650,000 people resolve problems, repay debts and rebuild lives. We employ over 1,500 colleagues and across our 26 year history we’ve helped millions of people on their journey to becoming debt free.

This is an exciting time to join our Debt Advice team as following the last five years of sustained growth, we’re working on an ambitious three year transformation journey which will see us changing the way we work, helping us to help even more people become debt free.

How you’ll help

You’ll support and advise clients on the most suitable solutions to their circumstances (doing so by phone or online), giving empathy and creating a rapport while retaining an objective and realistic approach. You’ll need to demonstrate excellent communication skills, along with the ability to quickly analyse and react to complex problems, recommending the most suitable solutions.

Our training academy

The start date for this role will be 17th February 2020. To give you the best possible start you’ll spend your first seven weeks in a training academy, giving you the skills and knowledge you’ll need to be able to help our clients.

The seven weeks you spend in a training academy are crucial therefore you will need to be available to attend the whole duration.

What we’re looking for

At StepChange we are striving towards creating a society free from problem debt.

If you’d like to help us realise our vision, you should demonstrate:

  • Strong communication skills
  • The ability to show empathy and build rapport
  • Customer service experience
  • Resilience with the ability to deal with difficult situations
  • A positive attitude and experience of being a good team player
  • Problem solving and influencing skills
  • Good attention to detail
  • Microsoft Word and Excel skills
  • Experience of working towards targets or deadlines in a fast-paced environment

We expect to start telephone interviews end of November 2019 with successful applicants being called forward for face to face interviews in December 2019 and January 2020. 


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