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Debt Management Team Leader

Salary
26,089
Location
Leeds
Shift Pattern
Shifts between 8am and 8pm M-F, Saturday 9am to 5pm
Contract Type
Permanent
Hours of Work per Week
35
Closing Date
05/11/2021
Ref No
1752
Documents

We have an exciting opportunity for 2 Debt Management Team Leaders to join us. We are looking for a highly motivated individual, who is a natural people person. You will be responsible for Leading and managing a team of advisors to help clients on their journey to becoming debt free. You will do this by supporting and developing your team so that they are highly productive.

It’s key role, with a focus on delivering a great client experience every time.

 What you will be doing:

  • Support and develop your team so that they are highly productive, in turn helping us to meet client demand for our service
  • Provide feedback that helps your team achieve the highest standards of quality and accuracy
  • Create an inspiring team environment. Recognise high performance, and make effective use of reward and recognition to boost engagement
  • Hold regular reviews with each team member to discuss performance against objectives, development needs/aspirations, and engagement levels
  • Recognise any coaching or training needs and take suitable steps to address these
  • Communicate key messages in an engaging and easily understandable way. Deliver regular team briefing sessions, making sure that all members of your team receive a consistent message and understand any actions required
  • Accurately record all issues relating to your team on our workforce management and HR tools, for example by recording and monitoring team absence

 What we want from you:

  • A good working knowledge of MS Word, Excel and Outlook
  • Ability to direct and motivate your team to meet fluctuating levels of client demand
  • The confidence to manage complex queries, manage objections and take ownership of issues
  • Effective communication skills both written and verbal
  • Ability to plan and organise effectively skills, along with a flexible approach
  • A sound knowledge of the debt recovery process (Desirable)
  • Experience of leading, managing & developing a team
  • Experience of dealing with people management processes and policies, for example attendance improvement or performance improvement
  • A good working knowledge of MS Word, Excel and Outlook
  • Ability to direct and motivate your team to meet fluctuating levels of client demand

What we offer you:

  • 24 days annual leave (this increases by one day per year up to a maximum of 29), plus bank holidays
  • Hybrid work – the ability to work from home and from our new offices
  • An individually tailored personal development plan and ongoing training
  • The opportunity to buy and sell annual leave
  • Use of a Charity laptop and headset for working from home
  • Travel season ticket loans
  • Discounted car parking
  • Cycle-to-work scheme
  • Group personal pension scheme
  • Westfield Health cash plan
  • Employee assistance programme
  • Financial planning
  • Long service awards
  • Free tea and coffee in the office

About us:

StepChange are the UK’s largest and most comprehensive provider of free debt advice. Hundreds of thousands of people come to us for help every year. Some are at crisis point and many don't see a way out. We help them to find a way out of their debt problems. We don't judge people; we provide the support, guidance and solutions that are needed. Whatever the situation we'll look for practical solutions that make our clients' lives better.

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