Learning and Development Specialist

Ready to help shape how colleagues learn, adapt and succeed through a period of transformation and organisational change?

Do you enjoy turning complex change into learning experiences that build confidence, capability and performance?

Are you looking for a role where your work helps people grow, embrace change and deliver better outcomes for the people we support?

Our Learning & Development Specialist’s will play a key role in supporting a significant period of transformation, organisational change and colleague development. Working across a range of initiatives, you'll design and deliver learning solutions that support large-scale onboarding, colleague upskilling, management capability and organisational change.

You'll help build the confidence and capability colleagues need to succeed in their roles today, while equipping teams to adapt as we continue to evolve our services and approach.

Working closely with stakeholders across the organisation, you'll create engaging learning experiences that support both colleague development and client outcomes. This role offers the opportunity to work across onboarding, colleague upskilling, management capability, digital learning and transformation initiatives, making a tangible impact on how we support people across the UK.

About the Role

You'll support the design and delivery of learning solutions that help colleagues successfully navigate change, build capability and perform at their best.

Working across the full learning lifecycle, you'll partner with subject matter experts and stakeholders to understand business needs, design engaging learning experiences and evaluate their effectiveness. You'll help create learning that supports colleagues at every stage of their journey, from new starter induction and operational upskilling through to management development and change adoption.

This role combines learning design, facilitation and stakeholder partnership, with a particular focus on supporting organisational change and transformation initiatives across the charity.

What You'll Be Doing

Day to day, you'll:

• Design and deliver engaging learning solutions aligned to organisational priorities and transformation objectives.
• Create blended learning experiences across face-to-face, virtual and self-directed formats.
• Support large-scale colleague onboarding and induction activity, ensuring new starters have the skills and confidence to succeed.
• Design and deliver learning that supports colleague upskilling, management capability and ongoing professional development.
• Partner with subject matter experts and stakeholders to translate business change into practical and effective learning interventions.
• Support the full learning cycle, including needs analysis, design, delivery, evaluation and continuous improvement.
• Create digital learning content using tools such as Articulate Rise and Storyline.
• Help colleagues successfully adopt new systems, processes and ways of working through effective learning and change support.
• Evaluate learning effectiveness and identify opportunities for continuous improvement.

About You

You'll be an experienced learning professional who enjoys working in fast-paced environments and is motivated by helping people adapt, grow and perform at their best.

You will bring:

• Strong experience creating blended learning programmes for both new starters and existing colleagues
• Experience supporting organisational change, transformation or large-scale business initiatives through learning interventions.
• Experience designing learning for regulated contact centre or customer-facing environments.
• Experience designing digital learning solutions using tools such as Articulate Rise and Storyline.
• The ability to translate complex business requirements into engaging, practical learning experiences.
• Experience designing learning that helps colleagues build confidence in needs-based conversations and achieve positive client outcomes.

You'll thrive in this role if you're motivated by:

Purpose: Creating learning that helps colleagues build confidence, capability and skills that ultimately improve outcomes for the people we support.

Growth: Applying your expertise across a diverse range of learning initiatives while developing your own skills through meaningful and challenging work.

Balance: Hybrid and flexible ways of working that support you to do your best work while maintaining a healthy balance.

Belonging: Working alongside passionate colleagues who value collaboration, learning and continuous improvement, where you'll be trusted to contribute and supported to succeed.

Equality, Diversity & Inclusion

Belonging is central to who we are. We're committed to building a workforce that reflects the people we support and creating a culture where everyone feels valued, respected and able to be themselves.

We welcome applications from people of all backgrounds and experiences. If you need a reasonable adjustment during the recruitment process so you can perform at your best, just let us know, we're here to support you.