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Verification Administrator

Shift Pattern
Monday - Friday 9am - 5pm
Contract Type
Hours of Work per Week
Closing Date
Ref No

Do you want fulfilling and rewarding work that will positively change lives?

We’re looking to recruit a Verification Administrator to join our busy team at StepChange VA. This is an excellent opportunity to join a forward-thinking team with career progression.

As a Verification Administrator, you’ll act as an intermediary between the clients, creditors, and colleagues to perform administration tasks required in setting up and onward management of an IVA.

 Where you’ll work:

This will be a hybrid role, working both from home and our Leeds office, with a current requirement to be in the office a minimum of 1 day per week

What you’ll be doing:

  • Review referrals received via transfer from the Charity and Input manual referrals, in line with documented procedures and contact clients to confirm IVA eligibility and book advice appointments
  • Handle calls from clients and creditors providing accurate information and support, and in line with the job role, redirect to appropriate area of VA where required
  • Manage a caseload of clients, collate documentation and information required, to set up and complete the IVA client file. Verify documents received and determine that the document complies fully with IVA protocol guidelines
  • Contact clients, creditors and courts via telephone, text, email, portal and letter to chase for information or for general queries /chases/ updates in line with the file set up process
  • Update systems with accurate details of client/creditor contact, and action taken to progress cases.

What you’ll bring:

  • Organisational skills including planning and prioritising own workload.
  • The ability to manage workload without close supervision
  • Attention to detail, specifically for data entry.
  • Verbal and written communication skills, including telephone skills.
  • Work effectively under pressure and to strict deadlines

In return, we offer:

  • A 35-hour working week to support a positive work-life balance
  • Flexible leave (24 days annual leave, increasing by one day per year to 29 + bank holidays. Option to buy/sell leave)
  • Hybrid working– with IT equipment provided when you’re working from home
  • Career development opportunities (personal career plan, ongoing training, support role-related with professional subscriptions and qualifications)
  • Financial benefits (travel season ticket loans, cycle-to-work scheme, group pension scheme, life assurance, financial planning and advice)
  • Health and wellbeing benefits (Westfield Health cash plan with employee discounts, Vitality at Work, employee assistance program)
  • 2 days paid volunteering leave per year
  • Long service awards
  • Free hot drinks (tea, coffee, hot chocolate) in the office

Equality, diversity, and inclusion:

Equality, diversity, and inclusion are incredibly important to us; we have a culture of belonging. We’re always looking to increase the diversity of our workforce to ensure we can provide the best service possible for everyone. It’s not just about the professional experience you bring – we’re interested in who you are and your potential. If there’s an adjustment to our recruitment process that would help you to be your best, speak to our team and they’ll be happy to help.


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