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We’re embarking on a journey to transform and modernise our IT services and our ways of working through close collaboration and partnerships. We’re achieving this by passionately embracing new technology and empowering multi-disciplined teams to deliver ambitious strategic objectives through creativity,innovation and forward thinking.
Meet some of our IT specialists and get to know their roles and responsibilities.
Meet some of the team
When I joined the charity in 2009 in an operations role I had no experience of working in an IT environment. I was given the opportunity to learn, develop and progress and, through my involvement in UAT, I was able to build the foundations of my testing knowledge. Now almost three years into my role as a Test Analyst, being part of the testing team has enabled me to expand my skills and acquire knowledge on many aspects of testing from manual to automation testing in a more agile environment.
I enjoy being part of the ever developing and changing IT team that work closely together to ensure the needs of the charity are met by enhancing and developing reliable, stable systems.
I joined the charity in 2015. It was quite a change for me as I came from a small private company where I was the sole IT guy but knew instantly that I would fit in at StepChange Debt Charity. Our team is the first point of contact for all hardware, software, telecommunication and network issues, queries and requests. We are responsible for supporting and maintaining the charity’s IT systems.
I’ve enjoyed dealing with logged problems, queries and requests as this has helped to grow my knowledge of the various applications within the charity. Perfect for someone like me who is keen to progress as a competent engineer. I love to problem solve using a systematic and logical approach and I enjoy helping the end user. The monthly one-to-one meetings with my manager really motivate me and help me to work out what I can focus on in the upcoming months.
I joined the charity in October 2012 as an Application Support Developer, this was at the same time as our big rebrand project. Since then I’ve been involved in a lot of big projects and also progressed to the role of Lead Developer.
As a charity there’s a real recognition that what we’re doing is directly contributing to improving clients’ lives. Decisions that at other places would be taken on what’s the cheapest, quickest or most profitable option instead are made with “what impact will this have to people’s lives” as a primary concern. That’s a real shift and notably different from everywhere else I’ve worked. Like any IT department, we have a whole range of applications which we support and develop, and given the goals of the charity there’s likely to be further change and expansion as we continue to grow.
Technology doesn’t stand still, so we endeavour not to either. I think if you’re looking to work somewhere where you can develop your career, expand your skills and feel you’re contributing to a better society then it’s an easy place to recommend.
I started at the charity in 2006 as a second Line Helpdesk Engineer, in a much smaller IT department than the one we have today. Following a restructure, which saw the Helpdesk split into a Service Desk and an Infrastructure team, I was promoted to Infrastructure Engineer and moved across to the new team. I worked in this role for a few years, working closely with other teams in the department. One of the teams I formed close working relationships with was the DBA Team and when a position was advertised I was quick to apply.
Following my change in career paths I have worked tirelessly to excel in the role of a DBA and have since been promoted to Senior DBA and now DBA Manager. My own opportunities for career progression and change are not isolated and I value greatly the charity’s appetite for internal opportunities and the development of skills and people. In my current role I manage the DBA Team of four people. Our team’s main responsibilities are to maintain the security, performance, availability and integrity of the charity’s databases. We work closely with IT and the rest of the charity, supporting live incidents and BAU, working on projects, implementing standards and providing DBA expertise wherever required.
The team values, promotes and implements proactive working, ensuring the latest tools and versions are utilised for the good of the charity’s databases and ultimately, our clients. This culture and desire for continuous improvement would not be possible without the support of the charity and the emphasis on the importance of IT here.
I joined the charity in April 2015 as a Data Analyst within our Architecture team. I have been heavily involved in the great work the team do around data management as the charity is extremely keen to proactively manage its data assets. I’ve helped create a data map so we can report on our data lineage by process, system and field which was rolled out as part of our transformation project. I’ve also been involved in working on a long term data governance programme,assisting in the creation of the framework and assessment of our current data management capabilities.
Our transformation project provides a unique opportunity for everyone to contribute to the new ways of working and shape the future of the organisation. This means my role in this is varied and I have the opportunity to work with other departments to understand what data is required to support our business processes. I am also working on modelling this information so that we can identify and manage data by process, stakeholder, and capability. My role is heavily involved in data mapping and when the next phase of our digital transformation kicks off, I will primarily be mapping data in legacy systems.
The team environment and culture is really good in the IT department. We regularly go out for lunch and socialise with each other which for me creates a culture of trust. I feel confident that I can rely on the support of my team and wider department to deliver what I need to at work.
If you want to help us transform the lives of those struggling with debt have a look at our latest roles.
Foundation for Credit Counselling Wade House, Merrion Centre, Leeds, LS2 8NG trading as StepChange Debt Charity and StepChange Debt Charity Scotland. A registered charity no.1016630 and SC046263. It is a limited company registered in England and Wales (company no:2757055). Authorised and regulated by the Financial Conduct Authority.